The VirtualLogix standard maintenance and support agreement includes the following support services.

An help desk is available to assist customers who have problems during the installation phase of the software. The help desk is provided through email, fax or phone for a period of 30 days after the software delivery.

Frequently asked questions are accessible through a FAQ on the web site. A database of known bugs contains detailed descriptions of bugs and workarounds when available.

Access to maintenance patches (mainly bug fixes) compatible with the corresponding product release.

The initial product subscription gives access to a standard product training class.