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Support programs

 

Standard support

Standard maintenance and support is provided to all VirtualLogix customers who have acquired a software development license. This includes the following support services:

 

  • Help for installation
  • Support Web site
  • Maintenance
  • Training

 

more info

 

Platinum support

Platinum support is dedicated to customers developing critical projects or deploying products for which a very responsive and reliable support is required. The high level platinum support offers the following services in addition to the standard support services:

 

  • Unlimited help desk
  • Technical Account Manager
  • Guaranteed problem resolution time

 

more info