VirtualLogix's support team is committed to helping you increase the value of VLX virtualization software by consolidating your application and system achitecture designs.

Standard Support Plan

The VirtualLogix standard maintenance and support agreement includes the following support services:

Help for Installation

Our help desk assists customers who encounter problems during software installation. This service is provided through email, fax, or phone for a period of 30 days after software delivery.

Support Web Site

Frequently asked questions are accessible on the VirtualLogix web site, along with a comprehensive database of workarounds for bugs and other issues.

Maintenance

Access to maintenance patches compatible with the corresponding product releases.

Training

Learn from experts how to best utilize the robust features of VLX into your mobile designs.

Platinum Support Plan

For critical development projects or for deployed products requiring more demanding and responsive support, VirtualLogix's high-level Platinum support offers the following services in addition to Standard support services:

Help Desk

An unlimited help desk is available for information requests and exchanges between customers and VirtualLogix's support organization.

Technical Account Manager

Access to an assigned Technical Account Manager, who is thoroughly knowledgeable about the customer’s personnel, business, support history, and projects and functions and serves as the customer representative within VirtualLogix.

Guaranteed Problem Resolution Time

We guarantee a maximum resolution time (see table below) for error reports and dedicate our experts to solve a customer's critical problems. When the reproduction of the problem requires the customer's application environment, VirtualLogix may propose sending an engineer for on-site debugging.

Training 

VirtualLogix offers courses that include extensive case studies, hands-on labs, and quick-start tutorials to help accelerate deployment of VLX into your designs.  Training on our products is available in standardized courses, which also can be customized to meet your requirements.  Courses are given at the customer site or at VirtualLogix facilities.  

Consulting
VirtualLogix's consulting solutions can help at any stage in the development process. Our professional services team can assist with gathering technical and business requirements, provide custom engineering services to adapt or integrate VirtualLogix VLX to a customers' software environment, open OS, legacy RTOS, or applications. With domain expertise in Linux, real-time operating systems, security, and high availability systems, we help customers make the best use of VirtualLogix software for their specific application needs.   

Our design capabilities can help with a wide range of services such as:

• RTOS integration
• Board support package adaptation
• Virtualization performance tuning
• High availability and fault-tolerant architectures
• Security layers
• Command and control device management
• Power management
• Multicore software optimization

With world-class operating system and virtualization system software experts, VirtualLogix enables the world’s leading technology companies to reduce costs, lower integration risk, and improve market competitiveness.

Customer Project

VirtualLogix tools and services allow manufacturers and integrators to easily migrate proprietary RTOS-based projects to VirtualLogix products, thus significantly reducing deployment costs while preserving past investment. A customer project can be an R&D pilot project for a proof-of-concept, a development project for a new product design, or a project for an upgrade of an existing product. 

Our professional services team works in tight collaboration with customers on a contractual basis. If necessary, VirtualLogix conducts a preliminary study to assess the feasibility, refine the requirements, and evaluate performances and work load, etc. Project development is tracked monthly so that the customer can monitor project status and help manage risks. Requirements can be adjusted to ensure that the final product will match the desired usage within the planned budget and time frame.

Quality is assured by proven ISO 9001-like practices, such as design and code reviews, continuous integration, and automatic testing. Customers have a view into our processes and are encouraged to participate in test planning and specifications.